Privacy Policy

PRIVACY POLICY – Perfume Sample Lab

This Privacy Policy explains how Perfume Sample Lab (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.perfumesamplelab.com (“Website”). By using this Website, you agree to the terms outlined in this policy. We may update this policy from time to time, and changes will be posted on this page.

1. Information We Collect
We may collect the following information when you browse or shop on our Website:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details and purchase history

  • Preferences and interests (optional)

  • Information submitted through forms or surveys

  • Browser/device information (collected automatically by Shopify)

2. How We Use Your Information
We use your information to:

  • Process and fulfill orders

  • Provide order confirmations, updates, and customer support

  • Improve our products, services, and Website

  • Send promotional emails if you choose to subscribe

  • Personalize your shopping experience

  • Manage internal records and analytics

  • Prevent fraudulent activity

You may unsubscribe from marketing emails at any time.

3. Refunds & Returns
All fragrances are 100% authentic and hand-decanted from original manufacturer bottles. Because decanted products cannot be returned to their original packaging:

All sales are final. No returns or refunds.

4. Exchanges (Damaged Items Only)
We offer exchanges only for items damaged during transit.

To qualify for an exchange:

  • Contact us within 7 days of receiving your order

  • Provide a clear photo of the damaged item

If a replacement is available, we will send it. If not, we will refund the cost of the damaged item.

5. Lost or Stolen Packages
Perfume Sample Lab is not responsible for packages marked as delivered by the carrier.

We can provide:

  • Tracking information

  • Delivery confirmation

  • Carrier details

Further investigation must be done with the shipping carrier.

6. Incorrect or Incomplete Addresses
We ship to the exact address provided at checkout.
We are not responsible for orders shipped to an incorrect or incomplete address.

If we notice an issue with your address, we may contact you for clarification.

7. Sharing and Disclosure
We do not sell or rent your personal information.

We may share information only with trusted service providers who help us operate our business, such as:

  • Shopify (ecommerce and hosting)

  • Shipping carriers

  • Payment processors

  • Email marketing platforms

These parties are required to keep your information secure. We may also share information when legally required.

8. Cookies
Shopify automatically uses cookies to support essential Website functions such as:

  • Shopping cart operation

  • Checkout process

  • Session management

  • Basic analytics

You can manage cookie settings through your browser. Disabling cookies may affect certain Website features.

9. External Links
Our Website may include links to other sites. We are not responsible for their privacy practices. Please review the privacy policy of any external site before sharing your information.

10. Age of Consent
By using this Website, you confirm that you are at least the age of majority in your region, or you have given permission for any minor dependents to use this Website.

11. Managing Your Information
You may update or request removal of your personal information by:

  • Logging into your account

  • Contacting us directly

You may unsubscribe from marketing emails at any time using the link provided.

12. Contact Us
If you have questions about this Privacy Policy or wish to update your information, please contact us using the "Contact Us" form

Customers are saying

Ready to order? We've got you covered

What is a Decant?

A decant is a small sample of an authentic fragrance that has been transferred from the original bottle into a new vial. It allows you to experience a perfume without purchasing a full bottle.

Are your decants authentic?

✔ 100% Authentic Fragrance
✔ No Dilution or Additives
✔ Sourced from Authorized Retailers

We purchase full‑size bottles from authorized retailers or directly from the brand and decant them by hand. Each decant contains 100% genuine fragrance with no dilutions or additives.

Do you price-match?

No. Our prices reflect authenticity, and a much lower price per ml than a full bottle is a warning sign.

How are decants packaged?

Each decant is filled into a clean glass vial or atomizer and labeled with the fragrance name. Vials are securely sealed and packaged for shipping.

Do you accept returns?

We can’t accept change-of-mind returns or exchanges on opened decants. If your order arrives damaged, faulty or not what you ordered, email Sales@perfumesamplelab.com within 7 days of delivery with your order number and a photo, and we’ll send a replacement or refund it.

When will my order ship?

Orders are dispatched within 1–2 business days. Standard delivery is usually 3–7 business days depending on where you are.